Final CA Guidelines HSM 361 PCA – Managing Human Resources in Healthcare Guidelines I. Select a typical healthcare facility: hospital, nursing home, long-term care, Physicians Group practice or any other similar organization. Visit the facility and describe: o Name of the healthcare organization and instruction. o Mission, vision and values statements of the organization (usually on web sites). o Organizational structure and organizational chart. o Levels of management: top and middle level managers o List designation and job description of key staff members. o Compare their designations and job descriptions with their qualifications. II. Hiring process or recruitment, training, and retention policies of the organization. Consider the following: o Determining job requirement o Creating Job description (duties, assignments, responsibilities) o Job advertisement media: print, electronic, recruitment agency o Reviewing candidates’ credentials o Short listing candidates o Interviewing shortlisted candidates. o References or background checks o Final selection o Offer letter explaining terms and conditions of employment (temporary, regular.) o Compensation ▪ Salary ▪ Benefits o Orientation o On the job training o Performance appraisal o Staff retention III. Termination of lay-off Procedure. IV. Maintenance of employee record. V. Communication tools in the organization. o Personal contact, verbal, e-mails, web-based, phone, meetings VI. Identify gaps and deficiencies in the above areas and make recommendations for improvement.